Privacy Policy

Information We Collect

We collect information in the following ways:

• Contact information you provide: your name, phone number, email address, address or service location, and information you submit through our estimate, contact, or other website forms.
• Project information: details you choose to provide about the cabinet or home-service project you are considering.
• Website and device information: IP address, browser type, device type, pages viewed, referring URL, general location, and similar website-usage information.
• Cookie and tracking information: information collected through cookies, pixels, analytics, and similar technologies used on the Site.

How We Use Information

We use the information we collect to:

• Respond to customer inquiries and provide requested estimates and services.
• Schedule appointments and communicate about projects, quotes, appointments, and service updates.
• Send marketing or promotional text messages only when you have expressly opted in to receive them.
• Operate, maintain, and improve the Site and our services.
• Measure and improve the performance of our advertising campaigns.
• Improve customer service and the customer experience.
• Comply with legal obligations and protect against fraud or misuse of the Site.

SMS Consent & Mobile Privacy

Drake Refacing sends marketing, promotional offers, appointment reminders, estimate follow-ups, and service-related text messages only to customers who have provided express consent through our website form or another approved opt-in method. The SMS consent checkbox on our website is optional, is not preselected, and consent to receive marketing text messages is not a condition of purchase.

Message frequency varies. Message and data rates may apply. Reply STOP to any text message to unsubscribe or HELP for assistance.

For questions about our SMS program or your consent, email [email protected] or call 781-910-0252.

How We Share Information

We disclose personal information only when reasonably necessary to operate our business, provide requested services, maintain our website and communications systems, or meet legal obligations. Those limited disclosures may include:

The SMS consent and mobile-information restriction described in Section 3 applies regardless of the other limited disclosures described above.

Cookies & Tracking

The Site uses cookies and similar technologies to remember preferences, understand how visitors use the Site, and support advertising. Cookies fall into these general categories:

• Essential cookies: required for the Site's core functionality, such as submitting the Free Estimate form.
• Analytics cookies: help us understand how visitors interact with the Site so we can improve it.
• Advertising cookies: used by Google and Meta to measure ad performance and, where applicable, show relevant ads based on your visit.

You can control cookies through your browser settings. Disabling cookies may affect how parts of the Site function.

Advertising Tools

Drake Refacing uses Google Ads and Meta (Facebook/Instagram) Ads. These platforms may place cookies or pixels on the Site and use conversion tracking to help us understand which ads lead to estimate requests.

Google and Meta each maintain their own privacy policies governing how they process data collected through these tools:

• Google Privacy Policy
• Meta Privacy Policy

Your Choices & Rights

Depending on where you live and applicable law, you may have rights concerning your personal information, including the ability to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal exceptions.
• Not be discriminated against for exercising any of these rights.

You may update or correct your contact information by contacting us. You may unsubscribe from SMS at any time by replying STOP. You may unsubscribe from marketing email using the unsubscribe option in the email or by contacting us directly.

To request access, correction, or deletion of your information, email [email protected] or call 781-910-0252. We will respond as required by applicable law.

Data Retention & Security

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, respond to inquiries, provide services, maintain appropriate business records, and meet legal or accounting requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. No method of transmission or electronic storage is completely secure, so absolute security cannot be guaranteed.

Children's Privacy

The Site is intended for homeowners and adults seeking cabinet services. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Effective date" at the top of this page indicates when it was last revised. Continued use of the Site after changes take effect constitutes acceptance of the updated policy.